Milan (Italy), 07 November 2022 – The World Quality Week is celebrated every year around the world in November to promote worldwide awareness of the important contribution that quality makes towards both individual and organizational growth and prosperity. The Chartered Quality Institute (CQI) used to celebrate World Quality Day on the second Thursday in November. However, since last year CQI is celebrating the World Quality Week which, for this year, it is set from 7 to 11 November 2022. This year the theme is “Quality conscience: Doing the right thing”. “Doing the right thing” gets to the heart of quality management in any organization. Quality Assurance gives support in avoiding errors and mistakes, getting it right the first time and increasing values for Customers and Stakeholders.

How can everyone contribute to improve work processes and transform ways of working mitigating the risks of getting things wrong? In Arkad S.p.A. we have defined a process to capture LESSON LEARNED.

Lessons learned are documented knowledge gained from previous projects. The purpose of documenting and applying the lessons learned is to encourage improvement in best practices for future projects. Lessons Learned help in: avoiding repeating mistakes, using best practices, taking advantage of opportunities and improving project quality Lessons Learned are collected throughout the project life cycle and contain all events, both positive and negative. The goal is to reuse the best practices and avoid the same mistakes in future processes and projects.

Everyone’s contribution is important to focus on improvement actions taking into consideration that the concept of the “supplier” and the “customer” shall be expanded to include internal suppliers and customers, that is those who undertake a process and those who are on the receiving end of a process. Many of us are both Supplier and Customer that’s why “Doing the right thing” is of utmost importance to improve process performance.